Support
| Support Service |
|---|
| Description |
| Response time |
| Number of incidents |
| Number of products covered |
| Contacts |
| Privileges |
| License Reassignment (in the case of decommissioning the previous Farm): |
| Developer licenses: |
| Possibility to upgrade the version: |
| Price |
| Free (Trial) | Basic | Per issue support | 1 Year Support Subscription |
|---|---|---|---|
| Covers any SharePoint component during trial period | Covers any SharePoint component after purchase with limited support | Covers CHOSEN SharePoint component after purchase with special support, with the purpose of custom development, additional features implementation and etc. | Covers ALL SharePoint components bought by the same company with special support, with the purpose of custom development, additional features implementation and etc. |
| Free time of support team | 2 business days | 1 business day | 1 business day |
| 1 | 2 | 1 (approximately 2 hours per issue) | 8 (approximately 2 hours per issue) |
| 1 | 1 | 1 | All products purchased by the same company during the support period |
|
Support team support@artfulbits.de Sales team: sales@artfulbits.de |
Support team support@artfulbits.de Sales team: sales@artfulbits.de |
Support team support@artfulbits.de Sales team: sales@artfulbits.de
|
Support team support@artfulbits.de Sales team: sales@artfulbits.de
|
| Guaranteed that critical bugs will be fixed and delivered. |
Guaranteed that critical bugs will be fixed and delivered. Any new feature request will be investigated. Estimates can be provided by request (free of charge). Include custom builds One-time update of the product to the new major versions |
Guaranteed that issues will be fixed and delivered. Developers start on fixing critical issues immediately. Any new feature request will be investigated. Estimates can be provided by request (free of charge). Development of the requested features/functionalities Include custom builds Unlimited updates of the product to the new major versions |
|
| N/A | N/A | 1 per Farm | 2 per Farm |
| N/A | N/A | N/A | Available: Flat price $100 Each license = 10 license keys |
| N/A | Free minor updates | Free minor updates | Free minor and major updates |
| Free (during trial period) | Free (for any purchased product) | $100 | $400 per year |
Сost sharing development
Do you need to develop a custom SharePoint solution for your business?
Partner with ArtfulBits to develop the solution for you!
How it works:
- ArtfulBits analyze your business need and its potential
- If ArtfulBits sees the potential in it, the cost of development will be reduced on 30%.
- ArtfulBits provide you with the solution and maintain it as a public product
- Support services will be provided to you with 90% off your maintenance costs.
Example of the cost sharing solution: Shopping Cart web part
Save up to 30%
of your development and maintenance costs!
Product customization
Would you like to use modify or customize one of ArtfulBits SharePoint modules to match the exact requirements of your company?
ArtfulBits team can create custom version for you to save development time for the entire enterprise.
Save up to 30%
of your development and maintenance costs!